Customer Review AnalysisData Science Project
Completed
Advanced product development and customer satisfaction analysis through natural language processing of customer feedback.
The Challenge
Extracting meaningful insights from unstructured customer feedback to drive product improvements and enhance customer satisfaction.
Key Features
- Automated review collection from multiple sources
- Sentiment analysis (positive, negative, neutral)
- Key theme identification through word clouds
- Interactive data visualization
Tech Stack
Learning Outcomes
- Web scraping at scale
- Natural Language Processing techniques
- Sentiment analysis implementation
- Interactive data visualization